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Kriega Bags Customer Service


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#1 hallrob1

hallrob1

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  • Location:Edenbridge, Kent
  • TDM model: 2009

Posted 04 July 2022 - 10:53 pm

As I wasn't able to procure any Givi pannier rails (new or used) for my recent trip to Scotland I decided to use a Kriega bag I bought about 6 years ago but never used.

 

It worked really well and as it is a stuff sack I got more into the 20 litre one I have (US20) than one of my 22 litre panniers. As I had it strapped across the pillion seat in front of the top box I did have trouble getting my leg over but less of my personal problems............................

 

However it did stretch some of the stitching which I thought was due to me using it across the seat meaning a couple of the fixings were stretched at an angle and it still looked like it would be waterproof. So I emailed their contact address, (more to ask if I'd used it incorrectly and whether it was still usable than complain) and after exchanging photos they agreed to a warranty replacement - I hadn't realised it came with a 10 year guarantee.

 

Another complication was that the supplier (Bykebitz) has gone under so I returned it directly to them on Saturday and got a message today that a new one is being delivered tomorrow.

 

.

OK, they are expensive now and I had a problem but it does feel a quality piece of kit with lots of well thought out features and I'd definitely use it again.

 

Another recommendation goes out the Royal Mail tracked 48 service - I booked it Friday night, my postie picked it up Saturday and it was delivered first thing this morning - £4.35 for a small parcel up to 2kg


Edited by hallrob1, 04 July 2022 - 10:54 pm.

1999 Gilera Runner 125SP, 2002 Piaggio X9 250, 2004 Bandit 600, 2005 TDM 900, 2007 Honda CB1300S, 2008 Tiger 1050, 1996 Triumph Sprint 900, 2006 Tiger 955i, 2018 Triumph Tiger Sport,  2023 Triumph Tiger 900, XJR1300, 2011 (2009) TDM 900, 

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